At DKI we are committed to safeguarding and preserving the privacy of our visitors.
We do update this Policy from time to time so please do review this Policy regularly.
At DKI Canada Ltd., we collect, use and disclose personal Information to provide you with the services you have requested and expect. Providing us with your Personal Information is always your choice.
The types of Personal Information we may ask for depends on the nature of the services we provide you and typically includes your name, address, telephone number and e-mail address.
When you visit the DKI Canada Ltd. websites, Personal Information is not collected unless you choose to provide it voluntarily. You are welcome to browse the websites at any time anonymously and privately without revealing any personal information about yourself.
For purposes of maintaining quality service, calls to any of our customer service lines may be recorded. A recorded message given prior to your call being answered will let you know if your call may be the subject of our random call recording quality assurance program.
Most of the Personal Information that we collect comes to us directly from you, and only with your consent. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile, the Internet, or from referrals by third parties such as your insurance company.
If we are unable to accommodate your request based on the information that has been provided to us, we may ask for additional details in order to identify other ways to be of assistance. DKI Canada Ltd. also maintains a file containing contact history that may be used, at times, to properly service you.
At DKI Canada Ltd., we also collect anonymous/non-personal information. Anonymous/non-personal information is information that we do not associate with or trace back to a specific individual or business entity. For example, our web servers collect some anonymous/non-personal information automatically when you visit one of our websites. Gathered electronically, this information may include the pages you visited, the type of web browser you are using, the level of encryption your browser supports and your Internet Protocol address. The anonymous/non-personal information collected may be used for research and analytical purposes and occasionally for security investigations.
To help us better understand our markets, we may also gather information for analytical purposes by conducting customer surveys, and by extracting demographic information from existing files.
Your provision of Personal Information to us means that:
(a) you agree and consent that we may collect, use and disclose your Personal Information in accordance with this policy; and
(b) you or your representatives are authorized to provide us with your Personal Information. If you do not agree with these terms, you and your representatives are requested not to provide any Personal Information to DKI Canada Ltd.. Certain services can only be offered if you provide Personal Information to DKI Canada Ltd.. Consequently, if you and your representatives choose not to provide us with any required Personal Information, we may not be able to offer you certain services.
What is a Cookie?
A cookie is a small computer file or piece of information that may be stored in your computer’s hard drive when you visit our websites. On the DKI Canada Ltd. websites, cookies may sometimes be used to increase robustness and to provide more efficient navigation. Cookies cannot view or retrieve data from other cookies, nor can they capture files and data stored on your computer.
If you would like to browse the DKI Canada Ltd. websites, you may do so without accepting cookies. However, you should understand that if you choose not to accept cookies, some areas of the DKI Canada Ltd. websites may not function properly or optimally.
We use your Personal Information to communicate with you, effectively provide the services you have requested and safeguard your interests.
If you are an individual who is using our other services, we may use and disclose Personal Information to provide the services that have been requested, as well as to facilitate the provision of our services by sharing the Personal Information with our third party service providers and similar parties connected to the services;
We only use Personal Information for the purposes that we have disclosed to you. If for any reason your information is required to fulfill a different purpose, we will obtain your consent before we proceed.
The anonymous/non-personal information gathered from the DKI Canada Ltd. websites is used primarily for technical, research and analytical purposes like evaluating the various sections of the websites. This information does not include any personal information and it is only retained until its intended purpose is fulfilled.
It is our goal to continuously improve our service offerings to you. Therefore, we use anonymous/non-personal information collected from surveys, from public archives and by extracting information from existing files to better understand our customers’ interests, priorities, and satisfaction levels.
In operating our website it may become necessary to transfer data that we collect from you to locations outside Canada for processing and storing. By providing your personal data to us, you agree to this transfer, storing and processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is stored securely.
Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.
We are obliged to keep your Personal Information confidential except when authorized by you, when required by law and when permitted by law.
At DKI Canada Ltd., we sometimes contract outside organizations to perform specialized services. Our trusted service suppliers may at times be responsible for processing and handling some of the information we receive from you.
When we contract our suppliers to provide specialized services, they are given only the information necessary to perform those services. Additionally, they are prohibited from storing, analyzing or using that information for purposes other than to carry out the service they have been contracted to provide. Furthermore, as part of our agreements, our suppliers and their employees and representatives are required to protect your information in a manner that is consistent with the privacy policies and practices that we have established.
When Required by Law
The type of information we are legally required to disclose may relate to criminal investigations or government tax reporting requirements. In some instances such as a legal proceeding or court order, we may also be required to disclose certain information to authorities. Only the information specifically requested is disclosed and we take precautions to satisfy ourselves that the authorities that are making the request have legitimate grounds to do so.
When Permitted by Law
There are some situations where we are legally permitted to disclose personal information such as employing reasonable and legal methods to enforce our rights under our agreements, to collect a delinquent account or investigate suspicion of illegal activities.
With Whom We May Share Your Information
Our Employees and Contractors
In the course of daily operations, access to private, sensitive and confidential information is restricted to authorized employees who have a legitimate business purpose and reason for accessing it. For example, when you call us, our designated employees will access your information to verify who you are and to assist you in fulfilling your requests.
As a condition of their employment and their independent contractor agreement respectively, all employees and independent contractors of DKI Canada Ltd. are informed about the importance of privacy and are required to abide by the privacy standards we have established. They are also required to work within the principles of ethical behaviour as set out in the relevant Code of Conduct and must follow all applicable laws and regulations.
Unauthorized access to and/or disclosure of customer information by an employee of DKI Canada Ltd. is strictly prohibited. All employees and independent contractors are expected to maintain the confidentiality of customer information at all times and failing to do so will result in appropriate disciplinary measures, which may include dismissal.
How We Safeguard Your Information
We use state-of-the-art technologies and maintain current security standards to ensure that your Personal Information is protected against unauthorized access, disclosure, inappropriate alteration or misuse. All safety and security measures are also appropriate to the sensitivity level of your information.
Electronic customer files are kept in a highly secured environment with restricted access. Paper-based files are stored in locked filing cabinets. Access is also restricted.
We manage our server environment appropriately and our firewall infrastructure is strictly adhered to. Our security practices are reviewed on a regular basis and we routinely employ current technologies to ensure that the confidentiality and privacy of your information is not compromised.
The DKI Canada Ltd. websites use Secure Socket Layer (SSL) and 128 bit encryption technologies to enhance security when you visit the secured areas of these sites. SSL is the industry standard tool for protecting and maintaining the security of message transmissions over the Internet. When you access your accounts or send information from secured sites, encryption will scramble your data into an unreadable format to inhibit unauthorized access by others.
To safeguard against unauthorized access to your accounts, you may be required to “sign-on” using a user id and a password to certain secured areas of the DKI Canada Ltd. websites. Both user id and password are encrypted when sent over the Internet. If you are unable to provide the correct password, you will not be able to access these sections. When you call our customer service centre you will be required to verify your identity by providing some personally identifying information.
How You Can Protect Your Information
We do our utmost to protect and safeguard your Personal Information. We believe there are measures you should take as well. The following is a list of things you can do to protect yourself against fraud and uninvited intrusion.
Passwords are necessary to identify you and authenticate your permission to access your online accounts. The passwords you use are encrypted. Encryption is presently the most effective way to achieve data security. Just as it is important for us to employ strict procedures to safeguard your information, you also should take precautions in handling your passwords. When selecting a password, we suggest that you use a combination of letters and numbers and do not use words that can be easily associated with you such as the name of a family member, a pet or the street on which you live. We also suggest that you change your password regularly
You should not share personal information with others unless you clearly understand the purpose of their request and you know who you are dealing with.
Your Online Security
To make sure your connection to the protected areas of the DKI Canada Ltd. websites is secure, look for either a 'closed lock' or an 'unbroken key' icon located at the bottom right hand side of your browser's task bar. You may also check the Address bar to determine if SSL (Secure Socket Layer) is active by looking at the beginning of the address. If it starts with “https” rather than the standard “http”, then SSL is operating.
If you have a question about the privacy policies stated on this site, please call us at (905) 820 0188.
If you have a concern or complaint about privacy, confidentiality or the personal information handling practices of DKI Canada Ltd., our employees or service suppliers, please contact:
DKI Canada Ltd.
3190 Ridgeway Drive, Unit 10, Mississauga, ON, L5L 5S8
Phone: 1-(800) 461 6224
Before DKI Canada Ltd. is able to provide you with any information or correct any inaccuracies, however, we may ask you to verify your identity and to provide other details to help us to respond to your request. We will endeavour to respond within an appropriate time frame.
If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact the Privacy Commissioner’s Office at https://www.priv.gc.ca (or 30 Victoria Street, Gatineau, Quebec, K1A 1H3), who will then serve as a liaison with DKI Canada Ltd. to resolve your concerns.